I just wanted to say a massive thank you to you for helping us to arrange Tricia’s funeral, for all the effort you put in and the advice you offered. I remember how well you handled my friend Ian’s mum’s funeral in May last year, and so was delighted to find out that you would be free to help us say goodbye to Tricia. You were very accommodating and sensitive to our wishes and it was obvious that you put a lot of time and effort into getting to understand us as a family, and Tricia as a person, even though you’d never met her. Your reassuring presence on the day itself made sure everything went as smoothly as these things should. It was the prefect send-off for my rather quirky sister.