When my mother died we decided we wanted to try and make all the arrangements ourselves without a funeral director. We were able to do this but I’m not sure we would have succeeded without Chris. When we started out she drove to our house, which was not that local to her, and talked us through the process even though we were not asking her to arrange the funeral. She was entirely generous with her time and advice. She was straightforward and practical and made us believe we could succeed. And when we hit a brick wall or two during the process she was always on the end of the phone with an immediate solution.

In the future when I remember this last week – filling in forms, talking to crematoriums and finally achieving what we wanted for my mother – I will always think of Chris and what she did. She feels like a friend who helped us at time when we really needed it. We will always be grateful to her.